Overall Level of Satisfaction

Overall Level of Performance

Sales Support Quality

Please provide details below concerning any specific areas or incidences where ITOX´s products or services fell short of meeting your requirements:

Quote Quality

Scheduling Logistics

Please provide details below concerning any areas where you feel the ITOX Sales Team needs to improve their performance.

Technical Support Quality

Please provide details below concerning any areas where you feel the ITOX Technical Support Team needs to improve their performance.

Please rate your satisfaction with the service provided by ITOX´s Technical Support Team.

Based on your experience over the last 12 months, how satisfied are you with ITOX, LLC?

Very Satisfied	Satisfied	Neutral Opinion	Somewhat Dissatisfied	Very Dissatisfied

In describing your overall experience, how well does ITOX´s performance meet your expectations?

Much Better Than Expected	Better Than Expected	Same As Expected	Almost As Expected	Worse Than Expected

Product Features and Functionality

Considering form, fit, and functionality, how well does ITOX´s products meet your technical requirements?

Much Better Than Expected	Better Than Expected	Same As Expected	Almost As Expected	Worse Than Expected

What are your main reasons for doing business with ITOX (check as many as apply)?
	Product Features	Customer Service
	Revision Control	Engineering Support
	Long Life Availability	Other

2) Now we’d like to ask you some detailed questions about your experience with the ITOX Sales Team:

Please rate your satisfaction with the support you have received from ITOX´s Sales Team.

In considering how well the ITOX Sales team demonstrated their understanding of your requirements, please rate each of the following characteristics of quote quality:

When considering the coordination of scheduling activity, how would you rate ITOX on the following?

	Very Satisfied	Satisfied	Neutral Opinion	Somewhat Dissatisfied	Very Dissatisfied
Accommodates your specific scheduling requests
Adheres to agreed upon schedule

3) Next we’d like to ask you about the technicians and engineers on ITOX´s Technical Support Team:

Very Satisfied

Neutral Opinion

Somewhat Dissatisfied

Very Dissatisfied

Availability to answer your questions

Listens and understands your specific requirements

Responds in a timely manner to your requests

Keeps in regular contact with you

4) Next we’d like to ask you some questions concerning your experience with the ITOX website.

ITOX Website Quality

Please rate your satisfaction with ITOX´s website, http://www.itox.com:

Which areas of the ITOX web site do you visit most often?
	Products	Contact Info.
	Support	Help
	News	On-Line Store/Configurator
	Other

Please provide details below concerning any areas of ITOX´s website that you feel needs improvement:

5) Finally, in thinking about your future and based on your recent ITOX sales, would you say that your company will:

Your Company Name:	* You must enter a Company Name.
Your Name:
Title:
Phone No:	Ext.:
Address:
City:
USA & Canada:	Select State/Province
International type address:
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	CUSTOMER SURVEY
	Tel #: (732) 390-2815
	Fax #: (732) 390-2817
	E-mail: CS@ITOX.COM